This Privacy Policy describes how MeloMates ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from this store.
Information we collect
- Order information: your name, shipping and billing address, email address, phone number, and payment details (processed securely by Shopify Payments or your chosen payment provider — we never see your full card number).
- Device information: browser type, IP address, time zone, and information about how you interact with our site, collected via cookies, pixels and similar technologies (including Meta Pixel and TikTok Pixel for advertising measurement).
How we use it
- To fulfil your order, send order confirmations, shipping updates and tracking numbers.
- To communicate with you, screen orders for fraud, and provide customer support.
- To improve our site and, where permitted, to show you relevant advertising and send you marketing emails you can unsubscribe from at any time.
Sharing
We share information with service providers who help us operate the store: Shopify (our e-commerce platform), payment processors, shipping carriers, email providers, and advertising platforms. We do not sell your personal information.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal data, or to object to its processing. To exercise these rights, contact us via the Contact page.
Data retention
We keep order information for our records unless and until you ask us to delete it, subject to legal obligations.
Cookies
You can control cookies through your browser settings. Disabling cookies may affect parts of the store.
Changes
We may update this policy to reflect changes to our practices or for legal reasons. Updates are posted on this page.